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Customer tidak sama dengan pelanggan (repeat buyer) Customer tidak sama dengan konsumen yang mempunyai arti orang yang memanfaatkan produk dan jasa yang dihasilkan Customer meliputi repeat buyer, one time buyer (pembeli sekali) maupun konsumen.:| Z | f3f3___PPT10.+XڍD:' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-6B'barn(inHorizontal)*<3<*-D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-6B'barn(inHorizontal)*<3<*-D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-6B'barn(inHorizontal)*<3<*D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*+%(D' =-6B'barn(inHorizontal)*<3<*+D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*+|%(D' =-6B'barn(inHorizontal)*<3<*+|+p+0+ ++0+ +"& (  1    x`gֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!'s^^Kdrs/shapexml.xmlTMo8/HǎEb c@I"$}C*âhu!g潙rhKjS>ή8a3/Q~\kt, ]Քr7K=iVڂL):tWؖ΃ɶ@WaG?$@[/2!-0 iCx "P D6U)'g~4 ea}b.[oå\8b }{5nA?;]AXku^SS[m([]ͻOle'i6hċ<-=" uMݘou\ꋯ$л6byD:]5\A,HT'4 MUʿÖV5ޠ[[c /SiZ gT]a:@>Uy L鼴ٶ|a(YYSCtxe &? oԞn{: C݅i[|j](7A!ETp@6R 3 twPK!a} drs/downrev.xmlDQO0M5H$BD$,ֱ{|'|ۆuCHxCI ؽ Q#0`b. Nn5K `bl Ce0r-R[S+/O ngٔ[YSz0g ^8ۛPjM'W#}_i/j܍g)k!m28PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!'s^^K*drs/shapexml.xmlPK-!a} drs/downrev.xmlPKpH$D   $h cSifat Customer Intern & Ekstern   +   x0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!EAdrs/downrev.xmlDQO0M5M:22)m.mm|Ǔs|yoZq" qiuÕadeRp!smϼ.T"B稠˥eMvı[g0*#ܴ1I`Ǝ5ݏQeiR, nC3@}Vi|-PZA:FE)~6PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!EAdrs/downrev.xmlPK00H$  $h JbCustomer intern Perusahaan memandang bahwa proses pembuatan produk dan penyediaan jasa merupakan suatu rangkaian rantai customer (customer chain) Customer Ekstern Kedekatan perusahaan dengan customer luar merupakan persyaratan yang harus dipenuhi oleh perusahaan yang menggunakan total quality management yang selalu membuat segmentasi customer sehingga produk dan jasa yang dihasilkan sesuai dengan kebutuhan segmen pasar tertentu. Pemasok Sebagai mitra bisnis Kualitas hubungan antara pemasok dan perusahaan sangat menentukan kualitas produk dan jasa yang dihasilkan untuk memenuhi kebutuhan customer akhir.        r c f3f3___PPT10j.+&?D' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-6B'barn(inHorizontal)*<3<*D8' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D8' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D8' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*b%(D' =-o6Bwipe(up)*<3<*b+p+0+ ++0+ +"' (  4    x@˜gֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!K[Rdrs/shapexml.xmlTMo8 /AuGӸ ] (=d[N<%$IL#b46'[,d]S7[AE)K .4SyD:]5BA,Hԛ4'>iZ~+jZATAv_));tjP+ _QuIn%ЉtcX򹕬*[`B.f媳OD.ie 6B7jh[랩waV&4."* AQ8Rj)KA:@.|_]PK![Edrs/downrev.xmlLN0DHH\ @[GZFܖxkb;&M8;7zh;6Pw.fƫi ק`1SyG&\ͱR4lfbLJ}yl Y3ߓ)Ǡ xpBknuy`Oͷjߨܙ>CqUKyz2K4¼WVJeQfI)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK![hdrs/downrev.xmlDQk0 {tF)nC0\kڭIJi >9|ou|c0F1Jxp%3i/fO"(!g(8UMvdbwNc).^"\|$/\ccCj~_-KotVJ;٪_;!} ,PV6E_P)`2NztܣDhM/PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-![hdrs/downrev.xmlPK`H$  $h v0Customer adalah orang yang paling penting dalam kantor kami baik dalam hal ia datang sendiri maupun surat Customer tidak tergantung kepada kita& kita tergantung kepadanya Customer bukan merupakan gangguan bagi pekerjaan kita& ia adalah tujuan pekerjaan kita. Kita tidak berbuat baik dalam melayaninya & ia berbuat baik kepada kita dengan memberi kesempatan kepada kita untuk melayaninya Customer bukan orang yang menjadi tumpahan bantahan kita. Tidak ada orang yang dapat memenangkan perbantahan dengan customer Customer adalah orang yang membawa keinginanya kepada kita. Tugas kita adalah menangani kiinginanya secara menguntungkan, baik untuknya maupun untuk kita. Z  f3f3___PPT10.+&?D' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-6B'barn(inHorizontal)*<3<*D' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-o6Bwipe(up)*<3<*jD' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-o6Bwipe(up)*<3<*jD' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D' =%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*+p+0+ ++0+ +"$   (   6    x gֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!`OZQdrs/shapexml.xmlTMo8/@ZvdǎAb cAI"Yr}$X4>C͐|\][AFɌSeFn3똬Pg-^~JV69Ȗ;2Mi.᫕ilGp˥cbdzQIJr1*C*|1D> xZ{ۃaLe2|HA*xSvxvUƻTE;it1d1]?qk6$cm_^T5؅& &){>O_"b2-IF`:u[U& R晒'@1,/6x3o=[ڕA2&KܚJfiV3.}F07ȹWiam]$56prwBI~ K/6!-(2ix8" L&UGV|¸Zޚ}V݄C^-ݸw iD'ܣܔW 9ۈ[^}J?zoѭy<b.;1l1BcET`acz}w4.`vߵM~6TdQ.Ͼ`/-UDeT ??Mx*%{nM}/O|~ho|Tlۺ,q W!bUD91S(^טQ&UOy`F%tj| t[2X`Nff[ OiCk{[^΃Pwa֬'_۟g}pp(m?L-ɏG7~D 댄i_PK!G6drs/downrev.xmlDN0DHu VUTm#bg[;_ۤchFgtVGGn&0ک%):B#جV2WD˨YPȥcsjVRwtʘ\yyJpir+JFv3XVWѼ\}ִ|b8qU(b9v|}2D_M?PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!`OZQ*drs/shapexml.xmlPK-!G6drs/downrev.xmlPKH$D   $h k%Peningkatan Kedekatan dengan Customer& & &i   xƘ0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!S!(drs/downrev.xmlDQO0M%M:]p8)"`b\6]o6xrNo:M+N|cY(A\ZpxYck\|6bwtڇJD!tɠَ8v ]%sV>$ɣ4p|eMhtuOeamCaxױwvs-Qk M15z>Sm49PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!S!(drs/downrev.xmlPK 0 H$  $h Pembentukan organisasi para pemakai 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(  xʘgֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!mXAdrs/shapexml.xmlTn8}_`"K@v0#JEQj䒔c{H(Z=PCΐsd/k!%Bq]5j/OsJgbR+ӣp?nL e2ӭ& ߊO]mn&W1ϾՔo5kZƔ1jNcn +ULC4:tʬ!AD@΃.̈h+Cm""<"/%z闩a!C-6(=(ЀQdrn\U~be/'^HoJBǪWJӺS2P9ܓ= /v|cq'ꏶ'3v>"eW{q<`EʔmǵeimZI" u{]kSa~ft%Jv‚U(O04e"l荺պkR  8 )tlpy ZUJ5-8 Wt-3)egYX#%UZAf)$ݔg۱޹VTr8mk_ >(K >(+Ц/|$NB~P5&יљwPK!pKdrs/downrev.xmlDN0DHH\P됖RB PsmADܖxkb;&M8fFoLzqV4FvJd ,D[gIH6}T,Al(P+8&a:;8o0 nZgقllzѓkc|;ݾϱR=V}>E*g/f7y?|#w"y/&SPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!mXA*drs/shapexml.xmlPK-!pKdrs/downrev.xmlPK`0H$D   $h YKonsep Customer Value   ( C ͘0e0e?Rectangle 4"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!k~drs/downrev.xmlDN1E&CL(d 2hwc8m'mq˛{snd֙vVe?FtRJۢ7"Z$Hfӓ lA:V,AlQ9";o0+.=*FܠAaCʯxڬc8da8?nEԻ_z~yy- l)PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!k~drs/downrev.xmlPK@ H$  $h bCustomer Value = Manfaat  Pengorbanan * Hubungan2 2 2 ( H̘?Rectangle 5"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!m drs/downrev.xmlDJ@ab7mibAi 6]9|oL'N|kY8A\Yr`[ݥ |@Y&__0:>CM}&2Ƕ':!FWKᦓI2[ Pu(FA>C5:z^W߼Kno3@Cˏ\+xOεz>Sm49PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!m drs/downrev.xmlPKp,$D  Manfaat yang diperoleh dan pengorbanan yang dilakukan oleh customer ditentukan oleh kualitas hubungan yang dibangun antara produsen dengan para pemasok dan antara produsen dengan para mitra bisnisnya Tanda perkalian (*) yang menunjukan peran hubungan adalah bahwa hubungan berkualitas (quality relationship) dapat melipatgandakan customer value yang dibangun oleh produsen bagi customerRv;AAAAPA   f3f3  ___PPT10q .+LD ' = @B D\ ' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*(D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(2%(D' =-6B'barn(inHorizontal)*<3<*(2D' =%(D' =%(DT' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =-6B'barn(inHorizontal)*<3<*(++0+( ++0+( ++0+( +"Y  p h P,P (  , ,  xȘgֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!'pYDdrs/shapexml.xmlTMo8/uQ".`F%Qj䒔cCQ>3!g潙|sc[%sziL [闧%1Y3$[y7:಴9FOJs [LTi-9(QZIxJ 6^kC:W,M)CG^!$/^aca?Lm3*|oR.S-oQ[j?#($xU"UwҵNp9$<&b P4~7 TNg׳1<4If)D2~py:&o(T}KHcNs HJ &@yהLϼo-JʘjN+g(AeN3F_ċ`+uȞy&GߓZoZKaز/^=8+Xhű226~Y 뻶S**)_ ,HwLjp9iwXRAd G`O/MѾ_6J5A[ ;>O!)}+D, ~Jp H;u.ś+w7F3HI9+d%dͦ< 'joz_Ɂ'?ȡ¶mXL]77Y4TCH[9IQ (Deu-BzPK!їOdrs/downrev.xmlDN0DHu PPB *!5<"v&u uM=b5ؖq$bC2<ߟρ(I 1jy|r{b_FB!41vn0qRv[S+/ n[>Ͳ[i(=4uWc|o;^5gc5]UtV qz28c^ׇQ.y=ި l)/PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!'pYD*drs/shapexml.xmlPK-!їOdrs/downrev.xmlPK  $h \Paradigma Customer Value   ,  x͘0e0e?Rectangle 3  $h IPentingnya paradigma digambarkan sebagai berikut : Watch your thoughts; they become words Watch your words; they become actions Watch your actions; they become habits Watch your habits; they become character Watch your character; they become destiny" 3  f3f3y___PPT10Y+D=' = @B +"p, &`0(  00  0  x`gֳgֳ?Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!XMdrs/shapexml.xmlT]o }xnF6)'q8Mw7M0M{{է}#N[kCJ⺬:nϦXTɤV"awWmj[ʦmF7ε``F4~ԭPU4akփ+c9HasrCJ4`\WX?ȗq^1@o f}ǪWӪS"Qٖ#;35__n7zkl/B} x0; `XRq2}}w4.`v5u֑TDQξ`·)"a2OSo1΃DV{[#処ė|ڏޠ[ -`S**}[K'V˺7?؉p0NQ寬DUaނEwN|S>Bv枕u8r O>.{`dͷPiMUB\^fq_J Lg:2& %fSPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!XM*drs/shapexml.xmlPK-!i "drs/downrev.xmlPK0H$D   $h g!Proses Pemanfaatan Produk FATSUDS" "  " 0  xI0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!``|drs/downrev.xmlDQO0M5M:$1)Fmζ6>9Nɬ78eAJx@L .a6`7tچJD!tɠ؎8v{ ]%sV'ɣ4p|EMqmte<ȊEaG]ۛ~"P_/jl<|For _ ?PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!``|drs/downrev.xmlPK0P H$  $h $Find (pencarian/krusial) Acquire (pemerolehan) (1) pemesanan (2). 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